Handyperson services

Handyperson services provide low-level, low-cost interventions that are considered extremely helpful if not vital by service users, but also contribute to a number of strategic objectives around keeping vulnerable people safe and independent in their own home, and can be used to facilitate re-ablement and hospital discharge. The best handyperson services can identify other issues in the client’s life, or home environment, which may be having a detrimental impact on their quality of life, safety or health. Early identification of such issues can significantly impact on the likelihood of such a client entering a crisis situation at a later date. As such handyperson services contribute to the wider prevention agenda.

Whilst it is often difficult to obtain a robust figure in terms of savings generated by preventative interventions, there has been some effort at government level to quantify and evidence the benefits that handyperson services can deliver.

In 2011 DCLG commissioned a national mapping exercise of handyperson services across England, together with the release of the Handyperson Benefits Realisation Toolkit.

The toolkit is available here

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The methodology and evidence-base underpinning the handyperson benefits realisation toolkit have been accepted by both the NHS and HM Treasury as a means of generating robust financial data to build the case for handyperson services.

Example: Manchester Care & Repair

An analysis of the handyperson activity by Manchester Care & Repair, using the DCLG toolkit in 2012 found that:

  • From an investment of £275,000, commissioners will realise £452,054 of costed benefits
  • The biggest beneficiary of these costed benefits (apart from vulnerable clients themselves) are Social Services with £319,268 of costed benefits followed by Health with £95,938 of costed benefits.