Quality assurance

Quality Mark

Foundations employs an assessment framework called Quality Mark for home improvement agencies. This runs from a very basic ‘Accreditation’ to determine if an organisation meets the minimum standard to be known as a HIA, through to more in-depth assessment at ‘Validated’ and ‘Approved’ stage which permits the HIA to use the Quality Mark logo, and tells its commissioners and customers that its service has been subjected to a higher level of external quality assurance.

Accreditation level is the basic minimum level of service which the agency should offer and is the entry point for aspirant/new HIA services. Accreditation officially recognises an organisation as Home Improvement Agency.

Validation is a Quality Mark award and brings with it a passport through the Supporting People Quality Assessment Framework. 

Approved is the gold standard Quality Mark award and requires detailed analysis of the agency's operational and business processes, including interviews with staff and commissioners. Approved HIAs are considered the leaders in the field. They receive a certificate of attainment, together with detailed business analysis report. The approved award lasts for 3 years. 

Standalone Handyperson Quality Mark is a module that has been designed for those organisations who provide handyperson services and who are not home improvement agencies (HIAs). It combines both the core and handyperson service modules of the National Home Improvement Agency Quality Mark 2009 and is intended as a separate stand-alone module. Validation by Foundations will enable an organisation to critically assess the depth and breadth of its services, and provides a platform for continuous business development.

For more information about becoming an HIA or receiving a Quality Mark award, please contact Roy McNally