Trustmark and Chartered Trading Standards Institute join forces to improve consumer confidence

Over the last 12 months, The Chartered Institute of Trading Standards (CTSI) and TrustMark have been looking at ways in which they can deliver joint services to provide greater levels of consumer protection and confidence across the many trades delivering services in and around the home.

The two organisations, which have worked closely for many years, have looked at the gaps in the current markets and delivery systems and are fully motivated to create and deliver a collective approach to support both the CTSI Consumer Codes where required, as well as promote and deliver functional delivery schemes through the TrustMark Brand and its Scheme Operators. 

The alliance will allow a new style of thinking on how to tackle some of the long term challenges in the sector with rogue traders and their operating practices. It will also enable further confidence and greater levels of security to be developed for consumers when choosing a firm to work in or around their home. 

The CTSI and TrustMark have worked closely for many years and will build on the close synergy between the CTSI’s own Consumer Codes Approval Scheme and TrustMark’s core criteria - the Government-endorsed standards.  Together they will support reputable and honest tradespeople and protect consumers in the decisions they make in order to help improve consumer confidence, reduce consumer detriment and drive up industry standards in the repair, maintenance and improvement market.

Foundations is a scheme operator for TrustMark and considers it very important that HIAs are associated with TrustMark to emphasise their high levels of customer protection. To find out how you can join TrustMark, please contact Roy McNally.