Case study Revival HIA

"Our service, Revival HIA, has been using HIA Case Manager for almost 5 years. We have found the system provides a great level of case management information and is an informed management tool for our business demands.

HIA Case Manager offers a high level of customisation for multiple workflows, quickly and efficiently, whilst providing individual action type customisation for different user roles. This enables a tailored solution that captures our procedures very accurately. What we would like to see more of is better integration between the advanced back-end features and the user interface front-end and this is something we have fed back into the development cycle of the system.

The system provides access to versatile actions that capture information which feeds into reports, Dashboards and potential Mobile Working, the desired use of which we are currently mapping. It also provides wide coverage of core financial functions which enables a full quoting end-to-end solution.

In the future we will be looking at adding other modules to the system:

- Mobile App: this would enable capturing electronic signatures in the field, as well as assessments and questionnaires that would potentially lead to paperless working

- Report Scheduling: this would enable reports to be run and deposited in a regular location, as well as reports overwrite or incremental file save

- Custom Dashboard: this would enable an increased level and targeted management information."

Judith Bloor, Revival Business Analyst, Revival HIA