Case study Care and Repair Worcestershire

"Foundations were very supportive in assisting our agency to customise the HIA Case Manager system to comfortably fit our working practices and methods on implementation.

The Foundations support team have taken the time to understand our business so that they can be supportive and responsive in providing timely assistance and suggesting ways to use features of HIA Case Manager which may help improve our services. By example, the use of the Outlook Calendar module allows our Customer Services team to book appointments with clients at the point of contact without having to check across calendars or retype client information/appointment details.

HIA Case Manager has helped us to create an efficient and effective case management process across our own and partner agencies, reducing timescales by having paperless systems accessible from all offices. With the assistance of the Foundations support team, we are currently introducing the Mobile App service to improve our client experience during visits and reduce administration for our team."

Shirley Binns, Finance and Management Information Officer, Care and Repair Worcestershire